Boosting the manufacturing industry with digital services and data

Successful manufacturing in the world of uncertainty, disruptive technologies, and sustainability policies is all about creating more customer value and positive impact. Manufacturing strategies, supply chains, resources and operations face challenges everywhere. Preparing for the unexpected has become a permanent fact of life owing to a constant shortage of parts, resources, and talent.

As low-cost countries get better at hardware, competitive advantages in higher-cost markets, such as Europe, must be found by digitalization and local presence, not products. Also, many companies in the higher-cost markets want to be successful, for example, in China. At the same time, requirements for the traceability of materials are growing, along with demands for carbon neutrality and sustainability. With new innovations and technologies replacing old ones, traditional manufacturing companies are turning into data and service businesses – but how efficiently?

We help you design and develop services and use your data in a way that transforms ways of working to make a real, lasting difference. Change is needed in people’s actions, not just in technology. The key to strengthening your customer satisfaction and stabilizing cash flow is services – a sold product is a one-time deal, but a contract is a relationship.

To offer services that your customers really need, we

• help identify the problem worth solving

• support you in co-creating and testing concepts in an agile manner by involving your customers

• enable your organization to create continuous service development processes to keep ahead of your competitors.

Competitive advantage through listening to the customers and co-creating the services

Through better understanding and shared vision, meeting and predicting the customer’s needs, and thus resource planning, improves. Also, customer experience and human-centric design are crucial to stand out from the crowd. Co-developing your services with your customers reduces investment risks, guarantees the results that meet end users’ needs, and responds to the rapidly changing environment. The planning phase, where most of the costs are determined, benefits in particular. In addition, the service is developed quickly, and your customers become true partners who are now willing to buy and use your services as their own.

Take a data-driven approach to manufacturing business development

We help you utilize your data in your business development in an impactful, customer-oriented way. Instead of just keeping your processes and hardware up and running, we concentrate on continuous optimization and predictive modeling, turning the old system hierarchies into data platforms. In addition, we build a holistic view of the manufacturing and supply chains, a fundamental function in removing the silos and co-working more efficiently. It’s time to draw your roadmap toward a genuinely data-driven and future-proof business.