UK banking apps trend analysis
Futurice has analyzed thousands of app store reviews across 17 major UK banks, using AI-powered sentiment analysis to uncover what users truly value—and where improvements are needed. Our comprehensive report goes beyond star ratings, providing you with actionable insights into the features that delight users and the common frustrations that hold apps back.
About the analysis
In today’s competitive digital landscape, understanding customer sentiment is essential for creating exceptional mobile banking experiences. Discover how platform-specific challenges, such as iOS users' desire for seamless biometric security and Android users' frustration with stability, can impact your app’s success. From improving security and technical stability to addressing user demand for customisable dashboards and better customer support, this report gives you the knowledge to make data-driven decisions that enhance your app's performance and user satisfaction.
Download the full report to learn how your app measures up in the fintech landscape and how Futurice can help you turn customer feedback into a strategic advantage.
Are you curious about how banks hold up against users’ needs and expectations? We’ve also surveyed over 500 UK adults about their experiences with mobile apps and identified seven key areas where banks can enhance user experience. Find out more in our UK Mobile Banking Insights.
