UK Mobile Banking Insights
How well do UK banks meet their users’ expectations? We surveyed over 500 UK adults to uncover what matters most in mobile banking, revealing insights from digital-first customers across leading banks. Our findings led to seven key takeaways that serve as a roadmap for banks aiming to enhance satisfaction and retention.
About the report
Our report spotlights essential areas where banks can elevate their digital services to align with customer expectations. Translating user opinions into actionable recommendations, this report covers everything from eliminating friction points that drive frustration to integrating personalised financial tools. Each takeaway is supported by survey data and real feedback, offering practical guidance for banks looking to build long-term loyalty in today’s digital landscape.
Download the full report to discover where banks can make the biggest impact, learn from authentic customer feedback, and get inspired with actionable steps to elevate your digital services. Don’t miss out on this essential guide for building stronger, more loyal customer relationships.
