Lean Service Creation

Are you one of us? Welcome to the home of the change agents with a mission for progress and making a difference. With LSC, you can create lovable services, modernize and improve your ways of working and build an organisational culture that fosters growth and learning.

What is lean service creation?

Lean Service Creation (LSC) is a systematic and customisable way for multidisciplinary teams to create new services.

LSC is rooted in our experience working on thousands of software products. It stands on the shoulders of Lean Startup, Agile methods and Design Thinking.

But LSC is a bit more than just a service design process. In addition to providing a structure for creating digital services, it uses a comprehensive set of canvases to guide you through the process in a manner that makes sure you’re asking the right questions and solving the right problems.

People discussing with lean service creation canvas

Outsmart the competition

Why go with LSC? In a world filled with new ideas and concepts, making a difference is harder than ever. To stand out from the competition, you need to innovate but creating new things can be a risky business. LSC makes sure you spend your time and money on services and features your customers really need.

People love services that address a real need. Success is a matter of understanding that need. Who are you building the service for? Does it support your company strategy, values and narrative? How should it be implemented? Can you change direction when necessary? LSC helps you answer these questions - and many more.

LSC ensures you'll concentrate on the right things from start to finish, minimize risk and add value with everything you do. Faster. Smarter. Better.

Let’s rock

Get started by reading our Lean Service Creation Handbook and Change Agents, the story behind how LSC transforms companies – starting with how to develop yourself, your team and, finally, the entire organization.

We provide you with a curated set of canvases that walk you through the necessary steps for creating successful services and products. Each canvas presents a unique development angle that increases the likelihood of success and brings more value to your service - without forgetting sustainability and ethics. The process introduces natural checkpoints for decision-making – your team can decide to continue, pivot or even kill the idea during the process. And the best part? The canvases are free to use.

Service vision sprint

How to create digital products and services that people love? Start with a Service Vision Sprint. Using our LSC methodology, you'll gain holistic insights and a deep understanding of your customers.

Learn more

Experience the passion. Challenge Us.

Get started by reading our Lean Service Creation Handbook or Change Agents, the story behind how Lean Service Creation transforms companies and how you can use LSC to change and develop yourself, your team and your own organization.

Our clients typically use Lean Service Creation in two ways: for creating new services and products, or for introducing new ways of working and developing company culture with the help of lean, agile and customer-centric approaches.

If you’re searching for a partner for your service design projects or cultural transformation, look no further. Experiencing LSC with Futurice is an experience that changes how you view service design, work and collaboration. We guide you through all the phases of creating services - from early problem validation to implementation.