Lead Service Designer

Are you looking for the next chapter in your career journey? You’ve come to the right place. We are always happy to hear from people who love learning and have their heart in the right place. Welcome home.

We’re looking for a Lead Service Designer to join our team at Futurice UK, you’ll join our highly collaborative, cross-functional product teams, working closely with clients and users to co-create intuitive, impactful and accessible digital service solutions.

As a service designer at Futurice UK, you’ll help clients to create compelling and differentiated services as a hands-on practitioner and coach. We’re looking for designers who share our excitement about innovative, beautifully crafted digital experiences that have a positive impact on people’s lives.

Are you a creative and analytical designer with experience of working in a consultancy? Are you energised by the opportunities contained within client challenges? We’d love to hear from you!

What you are responsible for

• Our Lead Service Designers are responsible for guiding design and research approaches and representing best practice through delivery of client work with other specialists in our Design, Strategy and Technology teams.
• Working in agile, multidisciplinary teams to create exceptional digital service designs at pace, balancing the needs of service users, service providers and clients throughout.
• Undertaking high quality customer research, including, sample design & recruitment; planning, moderating and capturing interviews; synthesis, analysis and ‘sensemaking’; communicating concepts, developing and delivering high quality presentations.
• Planning and facilitating collaborative work and workshops with clients, customers and internal teams, including generative, co-creative and evaluative formats, lifecycle and journey mapping.
• Inspiring team members and clients with compelling, well-thought-out actionable recommendations, service concepts and specifications.
• Managing the day to day running of small projects, contributing to proposal writing and new business opportunities.

Some of the things we'd love to see

Skills

You have a fluency and passion for service design and user-centred design, in addition to:

• Strong research skills; a high level of experience in planning, executing, and conducting both quantitative and qualitative research, and feeding this into design direction.
• Strong creative & analytical skills; able to reframe and think on both a holistic and a detailed level; able to combine rigour and intuition to structure and solve problems.
• Strong synthesis and storytelling skills; turning insight into action, able to articulate the narrative between research and concepts, ideas and rationale in a clear and compelling way to colleagues, and clients alike.
• Strong organisation skills; able to organise your work efficiently, deliver to the desired quality and juggle tasks when the situation demands; the ability to plan, effectively execute your activities within budget; flag and appropriately escalate risks.

What we care about

How we work – We’re a team of collaborators with a value of continuous improvement and always aim to encourage each other to get out of our comfort zone, experiment, reflect and learn together.

Our Culture – We are human first. Mutual respect and trust is an essential condition, as is passion, talent and energy. All team members need to be self-starters and have a desire to be part of a work culture with a lean, flat structure, built on a value of transparency.

Flexibility – Not a morning person? Need to pick up your kids from school? We believe in well-rested people doing concentrated and impactful work. Therefore, we have core hours and offer flexible working hours and locations.

What we can offer you

• Competitive salary benchmarked externally and internally for salary fairness: £65,000 - £85,000 (depending on experience)
• Company pension contribution of 6%
• Private health insurance with WPA
• 25 days of holidays + plus bank holidays and a day off for your birthday too. We offer a long service annual leave scheme of an additional day per year after three years’ unbroken service, up to a maximum of 30 days
• A tiered parental leave policy, which offers 16-weeks maternity full pay and 4- weeks partner full pay (dependant on your tenure)
• A Learning budget of £1200 per year for self initiated learning, books and training courses
• EV salary sacrifice (dependant on your tenure)
• A remote-first setup with two days per month to co-work together in London
• Team socials and group activities

Don’t worry about whether you’re a 100% fit! Take a look at what we do and what we've done and get in touch. Don’t just tell us where you’ve worked or studied, tell us who you are, where you are heading, and why you want to join us!

More about our process

Please send your CV and a brief covering letter explaining why you would like to work at Futurice UK to joinus@futurice.co.uk.

We usually follow the following format for interviews, all held remotely:

• 30min video/telephone call with our People Director
• 1hr interview with 2 people, a developer and a designer
• 1hr interview with 2 directors

Salary: £65,000 - £85,000 (depending on experience)

Inclusion and diversity are critical to the success of Futurice, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability or any other protected category. We will offer interviews at times that suit your schedule and circumstances. Please get in touch if you have any questions or if there is anything we can do to make the process more accessible and convenient for you.